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Graphic Images/Artwork

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General

Print Care & Maintenance

Products/Services

Q: What products/services are offered by Wallhogs?
A: Wallhogs provides enlarged digital printing services on several types of material to include:
  1. 4 Mil Matte White Reusable Wall Vinyl (Interior Use Only)
    • Is easily installed and removed from smooth, painted surfaces without leaving any residue
    • Can be repositioned up to five times for easy relocation
    • Stores easily on original backing material
    • Scratch, water and UV resistant inks for easy cleaning and maintenance
    • Several sizes available ranging from 12" up to 84"
    • NOT FOR USE ON TEXTURED WALLS. Also, if area has recently been painted, paint must be allowed to cure 30 days prior to installing your wall graphic.
  2. Reusable White Photo-Tex Polyester Fabric (Interior or Exterior Use)
    • Adheres to nearly any surface - indoor or outdoor (longevity varies on bare brick, cinder block , stucco or extremely rough surfaces).
    • Indestructible - Treated to be weatherproof, UV and wrinkle resistant.
    • Reusable - Can be moved over and over again (our tests proven up to 200 moves) without leaving any residue.
    • Stores easily on original backing material
    • Semi-gloss finish providing for more vibrant colors
    • Printed Photo-Tex can be back-lit illuminated
    • Several sizes available ranging from 12") up to 84"
  3. 10 Mil Premium Glossy Photobase Paper (Interior Use Only)
    • Sturdy paper that is water resistant for easy care-free maintenance
    • Several sizes available ranging from 24" up to 84"
    • High white point providing for more vibrant colors
  4. Professional Digital Gallery Wrapped Canvas
    • Hi-quality professional canvas with satin finish
    • Archival quality inks used for reproduction – guaranteed not to fade for 75 years and are water resistant
    • Stretched onto 1.5” solid wood stretchers and ready to hang
    • Several sizes available form 8”x12” up to 30”x40”

    Special Products


  5. Reusable White Photo-Tex Polyester Fabric Autohog Vehicle Decals
    • Adheres to all vehicle surfaces to include finish painted metal, plastic and glass (not recommended for primered or unfinished paints)
    • Treated to be weatherproof, UV and wrinkle resistant for up to 4 years (UV resistance is shorter term in sunbelt states)
    • Reusable - Can be moved over and over again (our tests proven up to 20 moves)
    • Semi-gloss finish providing for more vibrant colors
    • Several sizes available ranging from 6" up to 24"

    Special Services


  6. Wallhogs offers the following services for our customers. You must contact one of our customer Service Representatives to schedule these options.
    • Hi-resolution scanning: $10 per image
    • Pantone Color Matching: $10 per color (only available for vector files)
    • Color Correction: $10 per image (only available for raster/bitmap files)
    • Text Creation/Layout: $10 per image
    • Graphics Nesting/Layout: $10 per image
    • Graphics Creation/Editing: $65 per hour
    • Rush Production – 36 hours: 50% surcharge ($35 minimum)
    • Extreme Rush Production – 24 hours: 100% surcharge
*Rush Production and Extreme Rush Production are not available for Gallery Stretched Canvas orders
Q: What are your prices?
  1. Custom Reusable Vinyl Wallhog

    • 12" long side by up to 10” on second dimension, $12.99
    • 24" long side by up to 24” on second dimension, $29.99
    • 36" long side by up to 36” on second dimension, $41.99
    • 48" long side by up to 52” on second dimension, $54.99
    • 60" long side by up to 52” on second dimension, $64.99
    • 72" long side by up to 52” on second dimension, $79.99
    • 84" long side by up to 52” on second dimension, $89.99

  2. Custom Reusable Photo-Tex Wallhog

    • 12" long side by up to 10” on second dimension, $19.99
    • 24" long side by up to 24” on second dimension, $39.99
    • 36" long side by up to 36” on second dimension, $54.99
    • 48" long side by up to 52” on second dimension, $74.99
    • 60" long side by up to 52” on second dimension, $89.99
    • 72" long side by up to 52” on second dimension, $99.99
    • 84" long side by up to 52” on second dimension, $119.99

  3. Custom Wallhog Glossy Poster

    • 24" long side by up to 24” on second dimension, $19.99
    • 36" long side by up to 36” on second dimension, $31.99
    • 48" long side by up to 48” on second dimension, $44.99
    • 60" long side by up to 48” on second dimension, $54.99
    • 72" long side by up to 48” on second dimension, $64.99
    • 84" long side by up to 48” on second dimension, $74.99

  4. Professional Digital Gallery Wrapped Canvas

    • 8”x12”, $59.99
    • 11”x14”, $65.99
    • 16”x20”, $91.99
    • 24”x24”, $126.99
    • 24”x36”, $175.99
    • 36”x36”, $207.99
    • 30”x40”, $239.99

  5. Reusable White Photo-Tex Polyester Fabric Autohog Vehicle Decals

    • 6”x6” - $8.99
    • 8”x8” - $11.99
    • 10”x10” - $15.99
    • 12”x12” - $21.99
    • 12”x18” - $27.99
    • 18”x24” - $33.99

  6. Special Services

    • Hi-resolution scanning, $10 per image
    • Pantone Color Matching, $10 per color
    • Color Correction, $10 per image
    • Text Creation/Layout, $10 per image
    • Graphics Nesting/Layout, $10 per image
    • Graphics Creation/Editing, $65 per hour
    • Rush Production – 24 hours vinyl & poster, 36 hours Photo-Tex, 50% surcharge ($35 minimum)
    • Extreme Rush Production – same day for vinyl & poster, 24 hours Photo-Tex, 100% surcharge
Q: Do you offer editing of images or graphics?
A: Wallhogs Graphics Specialists perform background removal FREE of charge for wall decals and red-eye removal for canvas prints, however if you require additional editing we do offer Graphics Creation and Editing Services at the industry standard of $65 per hour. Contact one of our Customer Service Representatives for more information.

Q: What are the maximum sizes for your prints?
A: Maximum sizes for single piece reusable vinyl and Photo-Tex prints are (larger multi-piece prints available by contacting Wallhogs Customer Service at 877-900- 4647 or via email at cs@wallhogs.com):
  • 12” longest side by up to 10” on second dimension
  • 24” longest side by up to 24” on second dimension
  • 36” longest side by up to 36” on second dimension
  • 48” longest side by up to 52” on second dimension
  • 60” longest side by up to 52” on second dimension
  • 72” longest side by up to 52” on second dimension
  • 84” longest side by up to 52” on second dimension
Maximum sizes for Wallhogs glossy poster prints are:
  • 24” longest side by up to 24” on second dimension
  • 36” longest side by up to 36” on second dimension
  • 48” longest side by up to 48” on second dimension
  • 60” longest side by up to 48” on second dimension
  • 72” longest side by up to 48” on second dimension
  • 84” longest side by up to 48” on second dimension
Sizes for gallery stretched canvas prints are:
  • 8”x12”
  • 11”x14”
  • 16”x20”
  • 24”x24”
  • 24”x36”
  • 36”x36”
  • 30”x40”
Sizes for Autohogs reusable decals and bumper stickers are:
  • 6”x6”
  • 8”x8”
  • 10”x10”
  • 12”x12”
  • 12”x18”
  • 18”x24”
All images are printed in proportion and not distorted.

Graphics Images/Artwork

Q: What file formats do you accept?
A: Wallhogs accepts any of the following file formats which may be uploaded to your account:
  • .jpg
  • .eps
  • .pdf
  • .tiff
  • .svg
  • .psd
  • .ai
Q: What is the best file format to submit my images as?
A: There are two types of graphics file formats; raster or bitmapped and vector. Following are suggested file submission standards:
  • Raster or bitmapped images are digital photographs or scanned images. These files normally have an extension of .jpg or .tiff. Either file format will work, however the higher the resolution of the file the better. Photos require a minimum pixel dimension of 2048x1536, while scanned images must be submitted at 300 dpi.
  • Raster or bitmapped artwork created in a program such as Adobe Photoshop will have file extensions of .jpg, .tiff or .psd. These files can be submitted in any of these formats, however we suggest a resolution of 300 dpi.
  • Vector based images or artwork are normally created in programs like Adobe Illustrator or CorelDraw. These files have extensions such as .eps, .ai, .pdf or .svg. Any logos, text or solid color artwork is best submitted in one of these four file formats.
Q: Can I color match my file?
A: Per the two types of file formats:
  • Raster or bitmapped images cannot be color matched – only color corrected. Due to the nature of the image being created as millions of pixels, each pixel maintains its own color captured by the CCD in a camera or scanner. These colors are hard coded into the pixel and can only be color adjusted (contrast, brightness, etc).
  • Vector images may be color matched using the PMS or Pantone Color Guide. Wallhogs does utilize this industry standard and can color match your vector file, per the above listed cost of $10 per color. Please contact one of our Customer Service Representatives for more information.
Q: Why does my .eps, .ai, .pdf, .psd or .svg file not appear once uploaded?
A: These types of file formats are all proprietary to the respective companies that created them. Without a license to utilize elements from their programs (such as Adobe Illustrator, Adobe Photoshop, CorelDraw, etc) it is not possible to display the image. As theses companies require a tremendously large licensing fee we have decided not to pursue this avenue. Instead, your original file name is displayed with your images once uploaded to your account so they may be easily identified for ordering.

Q: How do I know if my image will work?
A:Following are guidelines that should be used to qualify your image:
  • Digital Photos – image must meet minimum resolution requirement of 2048x1536 and subject to be printed should encompass at least 50% of the entire photo.
  • Scanned Images – image must be scanned at 300 dpi to even be considered for reproduction. Wallhogs recommends image be scanned as a .tiff.
  • Logos or Artwork – images produced as artwork in raster based programs such as Adobe Photoshop must be submitted at 300 dpi. Images submitted as vector images must be submitted as .eps, .ai, .pdf or .svg files.
Q: What are your minimum resolution requirements for an image?
A: Subject to be reproduced in photo or artwork should encompass, at least, 50% of the entire photo or canvas and meet the following resolution requirements:
  • Digital Photos – minimum resolution of 2048x1536 is required for upload to your Wallhogs account. Any image not meeting the minimum requirement will not upload. A 2048x1536 resolution is available on any digital camera with a MegaPixel rating of 3 or higher (review your camera manual to determine the correct setting on your camera).
  • Scanned Images – minimum of 300 dpi scan is required for upload and Wallhogs recommends image be scanned as a .tiff.
  • Logos or Artwork – Any raster artwork must be submitted at 300 dpi and meet minimum pixel dimensions of 2048x1536. Vector artwork requires no minimum resolution requirements.
Remember – the output quality is only as good as the input quality of the image.
Use the following table to determine print quality for your image.
MegaPixels Resolution 24” 48” 72” 84”
3 2048 x 1536 Excellent Very Good Good Good
4 2240 x 1680 Excellent Very Good Good Good
5 2560 x 1920 Excellent Excellent Very Good Good
6 3032 x 2008 Excellent Excellent Very Good Good
7 3072 x 2304 Excellent Excellent Very Good Very Good
8 3264 x 2448 Excellent Excellent Excellent Excellent
9 - Excellent Excellent Excellent Excellent

Q: Will my digital printing design look just like it does on the computer screen?
A: The printed image will appear fairly close to the image on your computer screen. Computer screen and printer resolutions are different, wherein computers use ppi (pixels per inch) to display text or images while printers utilize dpi (dots per inch) to print. Keep in mind computer monitors also backlight the image on your screen whereas printing on different materials and finishes (matte, satin, gloss, etc.) will also affect the appearance of the finished product.

Q: How large and how many images can I upload into my personal account?
A: You may upload a maximum of 25 images into your account and each image may be a maximum of 35MB in size. If you are placing a bulk order of more than 25 images you may contact our Customer Service Department at cs@wallhogs.com to obtain our FTP server information.

Ordering

Q: What payment options are available?
A: Wallhogs accepts credit cards as well as payment through PayPal. The following forms of payment are accepted:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Electronic Checks (through PayPal)
  • PayPal Account
Q: Can I purchase multiple items with the same imprint?
A: Yes. Simply enter the quantity of each item you wish to order during the order process.

Q: Do you allow changes to an order?
A: Due to the quick turn-around times we can only accept changes or cancellations within the first 12 hours you place your order.

Q: Can I add different designs to the same order?
A: Yes. Simply follow the instructions during the order process.

Q: How can I provide you specific instructions for my order?
A: During the checkout process of ordering each image you are presented with a page requiring selections for; printing image as-is or as a cutout, proof or no proof and a box for any special instructions.

Q: Can I cancel my order?
A: Yes, however only within the first 12 hours of placing your order. If an order is cancelled after the inital 12 hour period and Wallhogs has processed your images, it is at Wallhogs discretion that you may be charged a cancellation fee of $5 per image processed, or a maximum of $100.

Q: Do I get to see a proof of my artwork before printing?
Yes, if you select this option during the checkout process. However, the only proofs we seek approval for are the Reusable Vinyl & Photo-Tex Wallhogs. Other instances where we may seek proof approvals are when our graphics team feels an image is questionable for enlargement and printing, or when we need to crop a large portion of an image for a glossy poster print. Proofs are uploaded into your Wallhogs account within 24-48 business hours after your order is submitted and our servers automatically generate an email that alerts you the proof is ready for review. Simply login to your account and select the “Image Approvals” option to review.

PLEASE ENSURE YOUR EMAIL SPAM FILTER WILL ALLOW MAIL FROM GRAPHICS@WALLHOGS.COM TO DOWNLOAD. ALL PROOFS ARE SENT FROM THIS ADDRESS. FAILURE TO ALLOW ANY MAIL FROM US THROUGH MAY RESULT IN THE DELAY OF YOUR ORDER BEING PROCESSED.

Q: I never received the email alerting me my proof was ready for review?
A: Once our graphics specialists upload your proof our servers automatically generate the alert email and send it to the address used to create your Wallhogs account. With the number of different ISP’s and spam filtering software it is difficult to ensure all customers receive this alert. Many times the ISP’s maintain their own spam folder that filters, what they believe, to be spam. In this instance the mail never reaches our customers and we are unable to bypass this issue. We are aware several ISP’s have labeled Wallhogs as spammers and our IT department has attempted to resolve this issue, however once a company is categorized as a spammer it is very difficult to be removed from that list. The only course of action we have at this point is to recommend you simply login to your account within 24 hours to determine if your proofs are available.

Q: How secure is the order process?
A: You can be assured our checkout process is very secure. We use the latest SSL (secure socket layer) to process your order. Out site has also been authenticated by Equifax for secure checkout.

Q: How can I check the status of my order?
A: As we produce all orders submitted within a 3-5 day timeframe it would be difficult to keep a database updated with the exact status of every order. We do however provide you with a general status and you may review the status by logging into your account and selecting the “View My Orders” option. Following is the key used to determine status:
  • Approved Pending Processing – indicates your order was received by our systems and is currently awaiting processing by our Graphics Department.
  • Approved Pending Customer OK – image has been processed and uploaded to your account for review and approval. Login to your account and select the "Image Approval" option.
  • Approved Pending Ship – image is currently in our Production or Quality Assurance Department.
  • Shipped – date order shipped, as well as tracking number.
  • Cancelled – order cancelled by customer.
  • Denied – during checkout process credit card was denied.
If you have any concerns or questions pertaining to your order please contact us at cs@wallhogs.com. Once your order is processed and shipped you will receive an email containing the USPS tracking number.
NOTE: Rush production is available at an extra cost of 50%. Please contact us at cs@wallhogs.com for this service.

Shipping

Q: Who do you use for shipping?
A:Wallhogs utilizes the services of both the United States Postal Service and UPS. USPS 3 Day Priority Service is our standard and the most inexpensive, however you may also select from several UPS services to include; Ground (not guaranteed), 3 Day(guaranteed), 2 Day(guaranteed) and Next Day Air(guaranteed).
     Wallhogs also ships internationally and strictly utilizes the United States Postal Service International Priority (10-15 day service) or International Express (7-10 day service). Pricing does not include duties or taxes and international shipping is not available for Wallhogs gallery stretched canvas products due to dimensional weight costs.
      IF YOU REQUIRE YOUR PRINTS FOR A CERTAIN DEADLINE WE HIGHLY RECOMMEND SELECTING ONE OF THE UPS GUARANTEED OPTIONS TO ENSURE YOU RECEIVE YOUR PRINTS IN TIME. WALHOGS WILL NOT BE HELD RESPONSIBLE FOR ORDERS THAT DO NOT ARRIVE IN TIME FOR AN EVENT IF YOU DO NOT SELECT A GUARANTEED DELIVERY METHOD.

Q: What are the delivery times?
A: Delivery times will vary according to the type of shipping selected and the distance as compared to our facility, which is located 25 miles east of Pittsburgh, Pennsylvania. USPS Priority is a three day service (sooner the closer you are located to Pittsburgh, Pennsylvania) while UPS Ground is a five to seven day service. All other UPS services state their maximum delivery time according to shipping method selected and are guaranteed.
     International orders are shipped via the United States Postal Service either via International Priority (10-15 day delivery) or International Express (7-10 day delivery).

Q: Do you ship internationally?
A: Wallhogs offers United States Postal Service International Priority and International Express shipping worldwide. This option can be selected during the checkout process. International Priority shipping is a 10-15 day delivery, while International Express is a 7-10 day delivery. Pricing does not include duties or taxes and international shipping is not available for Wallhogs gallery stretched canvas products due to dimensional weight costs.

Q: What are the shipping costs?
A: Shipping costs will vary according to the size and number of prints ordered, as well as the zone your zip code is located in compared to our shipping facility in Pittsburgh, Pennsylvania. As our systems are tied directly into both the USPS and UPS systems, you can place a mock order to determine shipping. Simply place the items in your card, enter your shipping address and you are presented with costs for all shipping alternatives.

General

Q: What are your business hours?
A: Our business hours are Monday thru Friday from 9 a.m. to 5 p.m. Eastern Standard TimeEastern Standard Time for internet customers attempting to reach our Customer Service Representatives. Our brick-and-mortar store retail hours are Monday/Wednesday/Friday from 10 a.m. to 5 p.m. EST and Tuesday/Thursday from 10 a.m. to 7 p.m. EST. Wallhogs is closed Saturday and Sunday.

Q: What is your price match guarantee?
A: If you find a lower price anywhere else on an identical item within 10 days of your purchase, we will refund you the difference, plus present you a coupon for 10% off your next purchase at Wallhogs. Our marketing team must be able to verify the authorized U.S. competitor price and it must be for the same material and exact size.
      When calculating a price match, we will deduct any coupons or discounts to arrive at a net price. For example, if you buy a print from us for $100 and we offer a 15% discount, the net price is $85. If another company’s price is $85 or more, we will not match the price. Another example: if you buy an item from us for $100 and you have a $10 coupon, the net price is $90. If another company’s price is $84, the price match difference is $6 and this is the amount you would be credited.
      Wallhogs will not price match guarantee buy one/get one free advertisements, advertisements that require a purchase in order to receive the advertised price or competitors' misprinted" advertised prices.

Q: What is your return policy?
A: We deliver high–quality products and services – and we do so with a full 30 day money back guarantee for any products you receive that differ materially from your original image, or if the goods are otherwise flawed. However, during the image approval process, if you approve an image we feel is questionable (you are notified in the comments section of the approval proof) no return will be accepted.

All we ask is that you notify Wallhogs at rta@wallhogs.com to obtain an RTA number before returning any goods to ensure that your return is handled quickly and accurately.

Q: Do you offer volume discounts?
A: Yes. Please contact one of our Customer Service Representatives prior to placing any large volume orders. Large volume orders are considered 10+ prints.

Q: Do you charge sales tax?
A: Yes, but only on orders shipped to an address within the state of Pennsylvania.

Print Care & Maintenance

Q: How do I clean my Wallhogs wall decals or Autohogs vehicle decals?
A: All of our prints may be cleaned simply using a damp rag. No cleaning products should be used as they may harm the coating on the prints, thereby causing a cloudy or muddy appearance where the cleaner was used.

Q: Any tips or tricks for installation and care of my Wallhogs or Autohogs?
A: There are several things you can do for each of the materials. Following are tips and tricks for each:
Reusable Vinyl
  • Useful information: wall temperatures for an average indoor wall where the other side of the wall faces indoors into another room are normally 5-10 degrees less than what your thermostat is set for. For indoor walls where the opposite side faces outdoors, the temperature difference averages between 10-15 degrees cooler than your thermostat. These statistics are for a normal home in the mid-west to north east. They are slightly lower for homes in the south and west. Optimal temperature for a vinyl Wallhog is 60 to 85 degrees. Temperature fluctuations of 10 degrees or more can cause any vinyl print to contract or expand, which may cause the print to begin lifting off the wall surface.

  • Attempt to install your print on an indoor wall as opposed to one that the opposite side is exposed to the outdoors. If you do need to install the print where the other side of the wall is exposed to the outdoors, try not to locate the print next to any windows.

  • You should not install your Wallhogs near any vents as air conditioning will cause the vinyl to contract and pull away from the wall.

  • If air bubbles are trapped and you are unable to push to edge of print for release, simply take a needle (not a pin) and puncture the air bubble. You will then be able to press the air out.

Reusable Photo-Tex Wallhogs & Autohogs
  • This material is not affected by temperature so no need to worry about where to install.

  • Air bubbles can be removed by taking a soft, dry cloth and pushing the air bubble toward the nearest edge.

  • If used outside and temperature is below 58 degrees F, do not attempt to remove your Wallhog.

  • When washing your vehicle use a very mild soap that will not affect your Autohog. If you are unsure, remove the decals before washing. Most car washes use a mild soap that will not affect your Autohog.

  • When removing your Wallhogs or Autohog always peel back the initial 4”-6” then fold back onto itself, place your fingers gingerly on the adhesive and pull to remove. This will reduce stress or stretching of the material.