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Photographers FAQ's:

Partnership/Discounts

Marketing/Sales

Products/Services/Pricing

Graphic Images/Artwork

Ordering

Shipping

General

Partnership/Discounts

Q: How does the partnership work?
A: Wallhogs is offering a partnership to any photographer who wishes to offer Wallhogs to their customers. We offer photographers a global discount wherein they are able to resale the Wallhogs to their customers. Simply sign up for the free account and begin.
Q: What type of discount is offered and how do I receive it?
A: Wallhogs offers all photographers a global 20% discount.Photographers in turn may then resale at retail or, in many cases, mark-up the Wallhogs to their customers.Simply complete the registration for a FREE account and the 20% discount will be enabled within 24 hours.
Q: Do I have to be a photographer to receive the discount?
A: Yes.
Q: Are bulk discounts offered?
A: Yes. Bulk discounts for photographers require a minimum order of $10,000. Bulk orders are processed manually by our Customer Service Department. Contact Customer Service at cs@wallhogs.com or via our toll free # (877)900-4647

Marketing/Sales

Q: What tools/materials does Wallhogs offer to assist me?
A: Yes. Wallhogs offers several items to assist our partners in marketing and selling Wallhogs to their customers. We offer several FREE downloadable and customizable Adobe Photoshop brochures at the Marketing Materials Section. Also offered at a reduced cost are over a dozen display kits to assist in selling to your customers.
Q: Can I brand the print as my product?
A: If you wish to add your logo to the image prior to submission it will be printed. However, Wallhogs will not include any marketing/sales material pertaining to your business in the shipping package. If you wish Wallhogs to add your logo to the print it will incur a $25 graphics creation charge per print.
Q: Does Wallhogs include any of their own marketing materials in the shipping package?
A: Due to demand for no-branding from our Photography Partners Wallhogs ceased branding in January 2008. We have decided to test this, over the next 6-8 months, in an effort to allow our partner's to drop-ship to their customers. This is tentative and if we determine that drop-shipping to customers is not occurring Wallhogs reserves the right to implement branding again. Whether this works or not is up to our partners.

Products/Services

Q: What products/services are offered by Wallhogs?
A:
  1. 4 Mil Matte White Reusable Wall Vinyl for Wallhog Custom/In-Stock Graphics (Interior Use Only)
    • Is easily removed from smooth, painted surfaces without leaving any residue
    • Can be repositioned numerous times for easy relocation
    • Stores easily on original backing material
    • Scratch and water resistant inks for easy cleaning and maintenance
    • Several sizes available ranging from Piglet (24") up to Hogg (84")
    • NOT FOR USE ON TEXTURED WALLS. Also, if area has recently been painted, paint must be allowed to cure 30 days prior to installing your wall graphic.
  2. Reusable polyester fabric for Wallhog Custom/In-Stock Graphics (Interior or Exterior Use)
    • Adheres to nearly any surface - indoor or outdoor (longevity varies on bare brick, cinder block and stucco).
    • Indestructible - Treated to be waterproof, UV, chemical and wrinkle resistant.
    • Reusable - Can be moved over and over again (our tests proven up to 200 moves).
    • Stores easily on original backing material
    • Several sizes available ranging from Piglet (24") up to Hogg (84")
  3. 18 Mil Premium Glossy Photobase Paper for Custom/In-StockPosters (Interior Use Only)
    • Sturdy paper that is water resistant for easy care-free maintenance
    • Several sizes available ranging from Piglet (24") up to Hogg (84")
  4. 20 Mil Semi-Gloss Fine Art Canvas for Canvas Prints Ready to Frame (Interior Use Only)
    • Several sizes available ranging from Piglet (11"x14") up to Hogg (24"x36")
Q: What are your prices?
A: Retail prices prior to any discounts:
  1. Reusable Vinyl Pricing (all prints up to 4.5' wide)
    • 24'' - $29.99
    • 36'' - $41.99
    • 48'' - $54.99
    • 60'' - $64.99
    • 72'' - $79.99
    • 84'' - $89.99
  2. Custom Reusable Photo-Tex Wallhog
    • 24'' - $47.99
    • 36'' - $64.99
    • 48'' - $81.99
    • 60'' - $99.99
    • 72'' - $115.99
    • 84'' - $132.99
  3. Glossy Posters (all prints up to 4.5' wide)
    • 24'' - $19.99
    • 36'' - $31.99
    • 48'' - $44.99
    • 60'' - $54.99
    • 72'' - $64.99
    • 84'' - $74.99
  4. Fine-Art Canvas Prints
    • 11"x14"- $19.99
    • 12"x16" - $29.99
    • 18"x24" - $39.99
    • 24"x36" - $49.99
Q: Do you offer editing/enhancement of images or graphics?
A: All background removal is performed FREE of charge. However,due to the labor involved for these type of edits/changes we must charge an additional fee of $65.00 per hour. Color matching for vector art will incur a charge of $19.99 per image. Contact our Customer Service Department at cs@wallhogs.com or via our toll free # (877) 900-4647 if you desire to use any of these services.

Graphics Images/Artwork

Q: What file formats do you accept?
A: Wallhogs accepts any of the following file formats:
  • .jpg
  • .eps
  • .pdf
  • .tiff
  • .svg
  • .psd
***We require a minimum 300 dpi for any images that are to be reproduced larger than 48". All other images will require a minimum of 72dpi. Remember - the output quality is only as good as the input quality of the image.
Q: What are your minimum resolution requirements for an image?
A: Digital camera images require a minimum resolution of 2048x1536. This resolution is available on any camera with a megapixel rating of 3 or more. Simply set your image capture settings to the highest quality. Scanned images require a minimum resolution of 300 dpi at 8"x10". We require a minimum 300 dpi for any images that are to be reproduced larger than 48". All other images will require a minimum of 72dpi. Remember - the output quality is only as good as the input quality of the image.
Q: Do you perform color correction or any type of enhancements prior to printing?
A: No. We offer background removal at no cost, however any other graphics editing or enhancements incur an additional graphics editing charge of $65 per hour. If you wish to enhance or sharpen the image it must be completed prior to upload of the image to the Wallhogs website.

Ordering

Q: What payment options are available?
A: Wallhogs accepts credit cards as well as payment through PayPal. The following forms of payment are accepted:
  • Visa
  • MasterCard
  • American Express
  • Electronic Checks (through PayPal)
  • PayPal Account
Q: What is the turn around time of my order?
A: 72 business hours for vinyl, glossy posters and canvas. 5 business days for Photo-Tex. Wallhogs business hours are Monday thru Friday from 8 a.m. to 5 p.m. EST (excluding certain holidays - see holidays under General Questions). The image is processed within the first 24 hours and you are emailed a proof(vinyl cut-outs only) for approval. Once approved it takes another 24-48 hours for production, quality control and shipping. For orders of 10 images or more extra processing time is required. Contact our Customer Service Department for exact times.

IF A FASTER SHIPPING OPTION IS SELECTED PRODUCTION TIME STILL REAMINS 72 HOURS. FASTER SHIPPING OPTIONS DO NOT IMPLY RUSH PRODUCTION SERVICE. RUSH PRODUCTION SERVICE IS AVAILABEL FOR AN ADDITIONAL 30% SURCHARGE (MINIMUM OF $25.00).

Q: Can I combine multiple orders into a single order?
A: Yes. However, if you combine several customer orders into a single order and there is an issue with one of the images, it will delay shipment of the entire order. We highly recommend each customers order be placed individually to eliminate any delays in shipment of their product.
Q: Can I purchase multiple items with the same imprint?
A: Yes. Simply enter the quantity of each item you wish to order during the order process.
Q: Do you allow changes to an order?
A: Due to the quick turn-around times we can only accept changes or cancellations within the first 12 hours you place your order.
Q: Can I add different designs to the same order?
A: Yes. Simply follow the instructions during the order process.
Q: Can I cancel my order?
A: Yes, but only within the first 12 hours that you have placed your order.
Q: Do I get to see a proof of my artwork before printing?
A: Yes. However, the only proofs we seek approval for are the Reusable Vinyl Wallhogs. This ensures that we have removed the image(s) you requested from your photo and what you approve is what is to be printed. Proofs are emailed to you within 24-48 hours after your order is submitted and we have processed the image.

PLEASE ENSURE YOUR EMAIL SPAM FILTER WILL ALLOW MAIL FROM CS@WALLHOGS.COM TO DOWNLOAD. ALL PROOFS ARE SENT FROM THIS ADDRESS. FAILURE TO ALLOW ANY MAIL FROM US THROUGH MAY RESULT IN THE DELAY OF YOUR ORDER BEING PROCESSED.

Q: How secure is the order process?
A: You can be assured our checkout process is very secure. We use the latest SSL (secure socket layer) to process your order.
Q: How can I check the status of my order?
A: As we produce all orders submitted within a 2-3 day timeframe it would be difficult to keep a database updated with the status of every order. If you have any concerns or questions pertaining to your order please contact us at cs@wallhogs.com.Once your order is processed and shipped you will receive an email containing the UPS tracking number, which can be used at the Wallhogs home page or the UPS website.

NOTE: Expedited production is available at an extra surcharge cost of 30% (minimum of $25.00). Please contact us at cs@wallhogs.com or via our toll free # (877) 90-4647 for this service.

Q: How do I upload images for a bulk order?
A: Once our Customer Service department has determined you have a valid bulk order, you will be given access to the Wallhogs ftp server for upload of your images.

Shipping

Q: Who do you use for shipping?
A: All packages are shipped via the United States Postal Service. Both Priority (3 day) and Express (Overnight) are offered.
Q: What are the delivery times?
Delivery times will vary according to the type of shipping selected and the distance as compared to Wallhogs, which is located east of Pittsburgh, Pennsylvania. USPS Priority is a three day service (sooner the closer you are located to Pittsburgh,Pennsylvania) while USPS Express is Overnight.
Q: Will you drop ship to my customers?
A: Yes. In order for your customers to receive their product in a timely fashion we will drop ship to them. Simply enter their address into the shipping address field during checkout.

General

Q: What are your business hours?
A: Our business hours are Monday thru Friday from 8 a.m. to 5 p.m. Eastern Standard Time Wallhogs also recognizes all holidays and is not open on the following:
  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
Q: What is your return policy?
A: We deliver high-quality products and services - and we do so with a full 30 day money back guarantee. If the custom products you receive differ materially from your original image, or if the goods are otherwise flawed, then you may return the custom goods for a full refund, within 30 days of receiving your custom order. However, during the image approval process, if you approve an image we feel is questionable (you are notified in the comments section of the approval proof) no return will be accepted.

All we ask is that you notify Wallhogs at rta@wallhogs.com to obtain an RTA number before returning any goods to ensure that your return is handled quickly and accurately.

Q: Do you offer volume discounts?
A: Yes. Please contact our Customer Service Department prior to placing any large volume orders. We will immediately provide you with a customized estimate.
Q: Do you charge sales tax?
A: No.
 

Copyright 2007
All Rights Reserved
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